Sign up for a free account at shopium.tn/register, choose a template from our marketplace, and follow the setup wizard to add your products, configure payments, and launch your store. no coding required. The whole process takes under 30 minutes.

Yes, genuinely free — no trial to run out, no credit card required to sign up. You get full access to every feature from day one. We only charge a small 0.3% commission on the sales you actually make, so we only succeed when you do.

Absolutely. From your dashboard go to Settings → Domain and follow the DNS configuration instructions. We support all major domain registrars. SSL is automatically provisioned and renewed at no extra cost.

We accept major credit and debit cards (Visa, Mastercard) as well as local Tunisian payment methods. All transactions are processed securely through our PCI-DSS compliant payment gateway. Your monthly commission invoice is emailed automatically once generated.

No — there's no subscription or plan to cancel. You can close your account at any time from Settings. Note that commission already invoiced or deducted from your wallet is final — we do not offer refunds for it. See our Terms of Service for full details.

We'll notify you by email if your wallet balance is too low to cover an invoice. If two consecutive monthly invoices go unpaid, your store is temporarily suspended. Topping up your wallet from Settings → Wallet & Billing brings it back online automatically.

Go to the Forgot Password page, enter your registered email address, and we'll send you a reset link within a few minutes. If you don't receive the email, check your spam folder or contact us at support@shopium.tn.

Navigate to Settings → Account → Email and enter your new address. A verification link will be sent to the new address to confirm the change. For security, this also triggers a notification to your old email address.

Go to Settings → Account → Delete Account. We recommend exporting your store data first. Once confirmed, your store and personal data will be permanently removed within 30 days as described in our Privacy Policy.

Yes. you can preview and switch to any template at any time from the Theme section of your dashboard. Your products, orders, and settings are preserved when switching. We recommend previewing on a staging environment before publishing to live.

Yes. our drag-and-drop Template Editor lets you change colors, fonts, section layouts, images, and more without writing a single line of code. Advanced users can also inject custom CSS for deeper customisation from Theme → Advanced → Custom CSS.

First, try clearing your browser cache and reloading. If the error persists, check our status page for any ongoing incidents. If your store is the only one affected, contact us at support@shopium.tn with your store URL, the page where the error occurs, and a screenshot. we'll investigate promptly.

Go to Settings → Integrations and paste your Pixel ID or GA Measurement ID into the corresponding field. The tracking code is automatically injected across all store pages. no manual code editing needed.

For bugs, use the contact form above and select "Technical / bug report". For security vulnerabilities, please email security@shopium.tn directly with full details. We take security reports seriously and aim to acknowledge them within 24 hours. Please do not disclose vulnerabilities publicly before we've had a chance to address them.